"Kanda Performance" (also referred to as "KP", "we", "us", or "our") is the provider of the Kanda Performance fitness, nutrition, training, analytics, check-in, phase-tracking and body-composition application (the "App"), together with the website at kandaperformance.com, any successor domains, APIs, notification channels, email and in-app messaging, customer support, and the KP analytical engine (the "AK Engine"), collectively the "Services".
The legal entity operating KP is Kanda Performance Ltd, a company registered in England & Wales under company number 17164938, with registered office at 66 Paul Street, London, EC2A 4NA. If you are contracting with a different KP entity (for example, a future US or EU subsidiary), that entity will be identified in the applicable order or App metadata and will assume contractual responsibility for your account.
These Terms apply to all users of the Services ("you", "your", "User"), whether you access the Services via Apple App Store, Google Play, the web, an API partner, a promotional code, or otherwise. They apply whether you use the Services for free or pay for any optional paid feature. They operate together with our Privacy Policy, which is incorporated into these Terms by reference. If there is a conflict between these Terms and the Privacy Policy in respect of data-handling matters, the Privacy Policy controls; otherwise, these Terms control.
Defined terms used in this agreement are explained in Part J.
Legal capacity.
You confirm that you have the full legal capacity to enter into a binding contract in the jurisdiction where you reside. If you are entering into this agreement on behalf of an entity (e.g., your employer or a team), you represent that you have authority to bind that entity, and "you" includes you and that entity.
Minimum age.
The minimum general age to use KP is 16 years. Certain higher thresholds apply automatically based on your declared country, including:
We may require age verification. If we discover a user is below the applicable minimum, we will suspend the account, delete personal data in line with law, and refund any subscription pro-rata where legally required.
Sanctions & export.
You represent that you are not located in, and are not a national or resident of, any country or region subject to comprehensive UK, EU, UN, or US Government sanctions (including, currently, Crimea, Donetsk, Luhansk, Kherson and Zaporizhzhia regions of Ukraine, Cuba, Iran, North Korea, Syria and Russia to the extent subject to sectoral sanctions), and that you are not listed on any sanctions or restricted-party list (OFAC SDN, UK OFSI Consolidated List, EU Consolidated Financial Sanctions List, HMT, DPL or otherwise). You may not use the Services to violate applicable export-control laws, including the US Export Administration Regulations and the UK Export Control Order 2008.
Acceptance methods.
You accept these Terms by: (i) tapping any "I Agree", "Continue", "Sign Up", "Confirm" or similar button after this agreement is presented or linked; (ii) creating an account; (iii) downloading, installing, accessing or using the App; (iv) purchasing a subscription; or (v) any other manifestation of assent reasonably understood to signal acceptance. Clickthrough assent is given with the same legal effect as a handwritten signature, to the extent permitted by the US ESIGN Act, the UK Electronic Communications Act 2000, the EU eIDAS Regulation, and equivalent laws.
Account creation. To use personalised Services, you create an account with a valid email address or via Sign In with Apple, Google Sign-In, or an equivalent identity provider. You agree to provide information that is accurate, current and complete, and to keep it updated. Inaccurate body metrics, age, sex at birth, activity level or health disclosures may compromise the safety of recommendations generated by the AK Engine.
Credentials & security. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must: (a) use a strong unique password; (b) enable biometric or device-level protection where available; (c) never share credentials, purchase receipts, or session tokens; (d) notify us without undue delay (and no later than 72 hours) at security@kandaperformance.com upon becoming aware of any unauthorised use, suspected breach, lost device or compromised email; and (e) immediately rotate credentials following any compromise.
One account per person. Accounts are for a single natural person and are non-transferable. You may not let anyone else use your account, sell or rent your account, or create a sham or bot account. Teams or coaches using KP with clients must use the forthcoming KP Coach product and sign the separate Coach Data Processing Addendum; informal "coach access" to a client account is prohibited.
Accuracy of health inputs. The AK Engine, macro calculators, phase logic and insights rely on honest user input. Understating or overstating weight, age, activity, training history, injuries, eating disorder history, pregnancy status, or medication use can produce unsafe outputs. You are solely responsible for the data you submit.
Account deletion. You may delete your account any time in Settings → Account → Delete Account, or by emailing privacy@kandaperformance.com. Deletion is handled in accordance with the Privacy Policy. Certain records (financial, fraud, legal-hold, sanctions-screening, anti-doping support where requested by a verified governing body) are retained for the minimum period required by law.
Subject to your compliance with this agreement and payment of any applicable fees, Kanda Performance grants you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable licence to download, install and use the App and its associated content on a mobile device or computer that you own or control, solely for your personal, non-commercial use. The App is licensed, not sold, and we and our licensors retain all right, title and interest in and to the App, including all intellectual property rights.
Restrictions. Except to the extent such restriction is prohibited by mandatory local law, you may not, and you must not authorise or enable any third party to:
Updates. The App may automatically download and install updates, patches, new versions and security fixes via the Apple App Store, Google Play, or our own update mechanism. Updates may add, modify or remove features. The terms of this agreement govern all updates unless they are accompanied by separate terms, in which case those separate terms also apply.
Open-source components. The App may include open-source software components. A current list of such components and their licences is available on request at legal@kandaperformance.com and in the App Settings → Legal → Open-Source Licences. The applicable open-source licence terms govern the use of those components and, to the extent of any conflict with this EULA with respect solely to those components, prevail.
U.S. Government rights. If you are a U.S. federal government end user, the App is a "commercial item" consisting of "commercial computer software" and "commercial computer software documentation" as defined in 48 CFR 2.101 and licensed with only those rights granted to all other end users under these Terms.
Your content. "User Content" means anything you submit into the App: training logs, bodyweight, check-ins, mood, sleep, soreness, notes, photographs, progress pictures, meal entries, recipes, custom exercises, split plans, meso plans, messages to support, feature feedback, testimonials, and anything else you upload or create.
Ownership. You retain all ownership and rights in your User Content. Submitting User Content does not transfer ownership.
Licence. You grant Kanda Performance a worldwide, royalty-free, non-exclusive, sublicensable, transferable licence to host, store, reproduce, modify, adapt (e.g., re-encode or resize), translate, analyse, create derivative works from, communicate and display your User Content solely for the purpose of: (a) operating, improving, securing, and supporting the Services to you; (b) performing the contract between us; (c) de-identified/aggregate analytics and research where permitted by the Privacy Policy; (d) complying with legal obligations; and (e) enforcing these Terms. This licence terminates when you delete the content or close your account, except for: (i) de-identified, aggregated data that can no longer reasonably be linked to you; (ii) content retained in encrypted backups until their rotation in the ordinary course of business; (iii) content we must retain by law.
No health-data advertising. We will never use your health, fitness, nutrition, training, check-in, phase, body-composition, HealthKit or Google Fit data for targeted advertising, and we will never sell such data.
Content responsibility & representations. You represent and warrant that: (i) you own or have all necessary rights to submit your User Content; (ii) your User Content does not infringe any third-party right, including IP, privacy, publicity or confidentiality rights; (iii) your User Content does not contain unlawful, defamatory, obscene, discriminatory, harassing, violent or otherwise prohibited content (see Part D); and (iv) you have obtained every required consent from any third party depicted or referenced.
Progress photos & biometric images. If you upload photos that include your face, body, or distinguishing marks, you acknowledge that such images are sensitive. You grant us the licence above but may delete these images at any time. KP does not use facial recognition, body-measurement computer-vision inference, or any biometric identification on your photos without your explicit opt-in.
Testimonials & reviews. If you submit a testimonial, review, or before/after result, you authorise KP to display it in the App and on marketing channels, crediting you by first name and country unless you request otherwise. You can withdraw consent going forward by emailing support@kandaperformance.com.
Removal. We may remove or refuse to display any User Content that violates this agreement, is unlawful, or could reasonably harm KP, another user, or a third party. We are not obligated to monitor User Content and do not warrant any such moderation beyond what the Digital Services Act, Online Safety Act, and other applicable laws require.
The full Acceptable Use Policy appears in Part D. At a high level, when using KP you agree not to:
Feedback. If you submit suggestions, ideas, bug reports, feature requests or other feedback ("Feedback"), whether via the in-app feedback form, email, social media, customer calls, or otherwise, you grant us a perpetual, irrevocable, worldwide, fully paid-up, royalty-free, sublicensable, transferable licence to use, modify, and incorporate such Feedback into the Services and any other product or service, for any purpose, without any compensation to you or any obligation of confidentiality. To the extent moral rights exist and cannot be assigned, you irrevocably waive them in favour of KP. You represent that your Feedback is original to you and not subject to any third-party restriction.
Beta features. Experimental, preview, or beta features (each a "Beta Feature") are provided as-is, may be modified, restricted or terminated at any time, and may contain bugs, errors or inaccuracies. Use of a Beta Feature is at your sole risk. Any data generated by a Beta Feature is non-authoritative. We may exclude Beta Features from our warranty, SLA (if any), and support obligations. Beta Features may be subject to additional confidentiality restrictions notified at the time of access.
Leaderboards & social features. If KP offers leaderboards, streak contests, community rooms or social posting, participation is optional and must be opted-in. Your public profile shows only the data you choose to share. You agree not to post anything contrary to Part D (AUP). We may pause or retire any leaderboard or contest, and may invalidate or remove entries that violate rules.
The Services integrate with, or link to, third-party services ("Third-Party Services"), including but not limited to: Apple HealthKit; Apple Sign In; Apple Push Notifications; Google Fit / Health Connect; Google Sign-In; wearables (Garmin, Whoop, Oura, Fitbit, Polar, Coros); food databases (Open Food Facts, USDA FDC, partner providers); barcode lookups; supplement catalogues; recipe APIs; maps (for outdoor workouts); and, for payments, Apple In-App Purchase, Google Play Billing, Stripe, RevenueCat, PayPal, Klarna, Afterpay and other providers specifically enabled in your region.
Your use of Third-Party Services is governed by their own terms and privacy practices, not ours. We are not responsible for the accuracy, availability, security, or operation of Third-Party Services. Integrations may change, break, or be removed without notice. We do not endorse any third-party content, product, or service linked from the App.
Apple HealthKit & Google Fit / Health Connect. If you choose to connect HealthKit or Health Connect, we only read/write the specific data types you authorise. We do not share HealthKit/Health Connect data with advertising networks. We do not disclose HealthKit/Health Connect data to any third party for their independent use. See the Privacy Policy for full details and granular controls.
We are constantly improving KP. We may add, modify, remove, restrict or deprecate features, content, integrations, or Services at any time, with or without notice, provided that for paid features we will give reasonable advance notice where practicable and offer, where legally required, a pro-rata refund, credit, or the ability to cancel with a full refund.
The Services may be temporarily unavailable due to maintenance, outages, internet or third-party failures, capacity, cybersecurity events, or force majeure. We offer no uptime commitment in these Terms unless explicitly stated in a separate enterprise order form.
If you paid for a feature that we permanently discontinue and no equivalent substitute is provided, we will offer a pro-rata refund for the unused portion of the feature you paid for.
Your right to terminate. You may stop using the Services at any time and close your account via the in-app deletion flow or by emailing support@kandaperformance.com. If you paid via Apple or Google, you must also cancel your subscription in the respective store (see Part B).
Our right to suspend or terminate. We may suspend or terminate your account or access to any or all of the Services immediately, with or without notice, if we reasonably believe: (a) you have breached these Terms, the AUP, or applicable law; (b) you have submitted fraudulent, abusive or chargeback-related transactions; (c) you pose a security, safety or legal risk to KP, another user, or a third party; (d) we are required by law, court order, regulator, or governing body request to do so; (e) continued provision is commercially or technically infeasible; (f) your conduct exposes KP to regulatory, reputational, or liability risk (for example, doping-related content directed at minors); or (g) an account has been inactive for 36+ consecutive months and we have given you 30 days' notice.
Effect of termination. On termination: (i) your right to use the Services ends; (ii) we may delete or de-identify your personal data in accordance with the Privacy Policy, subject to legally required retention; (iii) outstanding fees become immediately due and payable; (iv) any provisions that by their nature should survive (including Sections 5, 6, 12, 13, 14, 15, 16, 17, and all of Parts C, D, G, H, I and J) will survive.
Without limiting the above, we specifically do not warrant that: (a) the Services will meet your requirements, goals or expectations; (b) use of the Services will result in any particular fitness, nutrition, body-composition, training, health or performance outcome; (c) the Services will be uninterrupted, timely, secure, error-free, or free of viruses, malware or other harmful components; (d) any content, including food database entries, nutrition data, exercise guidance, AK Engine outputs, KP Scores, E1RM estimates, phase pace predictions or insights, will be accurate, complete or current; (e) any defects will be corrected; or (f) Third-Party Services will be available or will function as described.
Consumer rights preserved. Nothing in this agreement excludes or limits any warranty, guarantee or right that cannot be excluded under mandatory consumer protection law in your jurisdiction, including (where applicable) rights under the UK Consumer Rights Act 2015, the EU Sale of Goods Directive 2019/771, the EU Digital Content Directive 2019/770, the Australian Consumer Law, and the US Magnuson-Moss Warranty Act. See Part I.
Consequential losses excluded.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, KANDA PERFORMANCE, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS WILL NOT BE LIABLE FOR ANY: (a) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; (b) LOSS OF PROFITS, REVENUE, GOODWILL, SAVINGS, BUSINESS OPPORTUNITY, OR ANTICIPATED EARNINGS; (c) LOSS, CORRUPTION, OR UNAUTHORISED DISCLOSURE OF DATA; (d) COST OF SUBSTITUTE PRODUCTS OR SERVICES; (e) DAMAGES ARISING FROM RELIANCE ON ANY ADVICE, RECOMMENDATION, SCORE, ESTIMATE, ANALYTIC, OR INSIGHT GENERATED BY THE SERVICES; (f) DAMAGES CAUSED BY THIRD-PARTY SERVICES, FORCE MAJEURE, OR THE ACTS OR OMISSIONS OF OTHER USERS, IN EACH CASE WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), WARRANTY, STRICT LIABILITY, STATUTE, OR ANY OTHER THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A LIMITED REMEDY IN THESE TERMS FAILS OF ITS ESSENTIAL PURPOSE.
Aggregate cap.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT AND YOUR USE OF THE SERVICES WILL NOT EXCEED THE GREATER OF: (i) THE TOTAL AMOUNTS YOU PAID TO KANDA PERFORMANCE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (ii) ONE HUNDRED GBP (£100) / ONE HUNDRED USD ($100).
Carve-outs.
Nothing in this agreement limits or excludes liability that cannot be limited or excluded under applicable law, including: (a) death or personal injury caused by our negligence (UK Unfair Contract Terms Act 1977); (b) fraud or fraudulent misrepresentation; (c) gross negligence or wilful misconduct where such exclusion is prohibited; (d) any liability that cannot be excluded under the UK Consumer Rights Act 2015, the EU Consumer Rights Directive, the EU Product Liability Directive, Australian Consumer Law guarantees, and comparable statutes; and (e) any liability under applicable data-protection law that cannot be limited.
Basis of the bargain. You acknowledge that these limitations are a fundamental element of the bargain between you and us and that we would not provide the Services on these economic terms without them.
To the maximum extent permitted by law, you agree to defend, indemnify and hold harmless Kanda Performance, its affiliates, and their respective officers, directors, employees, agents, licensors and suppliers (each an "Indemnified Party"), from and against any and all third-party claims, suits, actions, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use or misuse of the Services; (b) your User Content; (c) your breach of this agreement, the AUP, or any representation or warranty made herein; (d) your violation of any law or third-party right; (e) any physical injury, illness, pregnancy complication, eating disorder, allergic reaction, supplement interaction, doping violation, or other adverse outcome you attribute to the Services; and (f) your negligent or wrongful acts or omissions.
We will give you prompt notice of a claim for which we seek indemnity; however, failure to give notice will relieve you of your indemnity obligation only to the extent you are prejudiced. We may, at our option, assume sole control of the defence and settlement of any claim; you will cooperate with us in the defence of any claim. You may not settle any claim without our prior written consent if the settlement imposes any obligation on, or admission by, an Indemnified Party.
Mandatory consumer-law carve-outs in your jurisdiction apply; if local law prohibits or limits consumer indemnities, this section is limited accordingly.
Choice of law. This agreement, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, is governed by and construed in accordance with the laws of England and Wales, without regard to conflict-of-laws principles, and excluding the UN Convention on Contracts for the International Sale of Goods.
Jurisdiction, default. Subject to Part H (Dispute Resolution & Arbitration) and to any mandatory consumer rights in your jurisdiction, the courts of England and Wales have exclusive jurisdiction to settle any dispute arising out of or in connection with this agreement.
Consumer-protection carve-outs. If you are a consumer:
EU Online Dispute Resolution. If you are a consumer residing in the EU, the European Commission provides an online dispute resolution platform accessible at ec.europa.eu/consumers/odr. We are not currently obliged to, and do not commit to, use an alternative dispute resolution body for consumer disputes, without prejudice to mandatory national law.
We may amend these Terms from time to time to reflect changes in law, the Services, security, commercial reality, or our practices. When we do so we will: (a) post the updated Terms in the App and on our website with a new "Effective" date; (b) for material changes (e.g., a new liability cap, new arbitration clause, material price rise, or material restriction of functionality), give at least 30 days' advance notice via in-app notice and/or email, unless a shorter period is required by law or emergency; and (c) obtain fresh opt-in consent where the change legally requires it (e.g., EU Digital Content Directive Article 19 contract modifications that are not strictly necessary to keep the Service in conformity).
If you do not agree to a material change, you must stop using the Services and close your account before the change takes effect. Your continued use after the effective date constitutes acceptance. For paid subscriptions, you may cancel for the remainder of the billing period in response to a material adverse change and receive a pro-rata refund where legally required.
Entire agreement. These Terms (including Parts A–J and the Privacy Policy) constitute the entire agreement between you and Kanda Performance regarding the Services and supersede all prior or contemporaneous agreements, proposals, representations and understandings. You have not relied on any statement, representation, assurance, or warranty not expressly set out here.
Severability. If any provision of these Terms is held unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable (or, if modification is not possible, severed), and the remaining provisions shall remain in full force and effect.
No waiver. Our failure to enforce any provision is not a waiver of that provision or of our right to enforce it later. Any waiver must be in writing and signed by an authorised KP representative.
Assignment. You may not assign, transfer or sublicense this agreement or any rights under it, in whole or in part, without our prior written consent; any attempted assignment is void. We may assign this agreement, in whole or in part, to any affiliate, successor in interest, or purchaser of our assets or business, without your consent, subject to any consumer-law limitation.
No agency. Nothing in these Terms creates any partnership, agency, fiduciary relationship, joint venture, franchise, or employment between you and KP.
No third-party beneficiaries. Except as expressly stated (including Apple's rights under Part E), nothing in this agreement confers any right on any third party. The UK Contracts (Rights of Third Parties) Act 1999 does not apply except as expressly stated.
Force majeure. Neither party is liable for any delay or failure to perform under this agreement (other than payment obligations) caused by an event beyond its reasonable control, including acts of God, natural disaster, pandemic, armed conflict, terrorism, cyber-attack, labour dispute, power or internet failure, failure of a Third-Party Service, or act of government or regulator.
Notices. We may send notices to you via in-app banner, push notification, or to the email on file. You must send formal legal notices to: Kanda Performance Ltd, Legal Department, 66 Paul Street, London, EC2A 4NA, with a copy to legal@kandaperformance.com. Electronic notices are effective when sent; physical notices when received or 5 business days after dispatch, whichever is earlier.
Electronic communications consent. You consent to receive electronically all communications, agreements, notices, disclosures and other information that we provide in connection with the Services, to the maximum extent permitted under the US ESIGN Act, the EU eIDAS Regulation, and equivalent laws. You can withdraw this consent by closing your account.
Interpretation. Section headings are for convenience only and do not affect interpretation. "Include" and "including" are illustrative, not exhaustive. References to "written" include email and in-app messages.
Language. The authoritative version of these Terms is English. Translations are provided for convenience; in case of conflict, the English version controls, subject to mandatory language laws (e.g., Québec Charter of the French Language, French Loi Toubon).
Modern Slavery & human rights. Kanda Performance Ltd publishes an annual Modern Slavery & Human Trafficking Statement in accordance with section 54 of the UK Modern Slavery Act 2015. We have zero tolerance for modern slavery, human trafficking, forced or bonded labour, or child labour in our operations or supply chain.
Anti-bribery & anti-corruption. Each party shall comply with all applicable anti-bribery and anti-corruption laws including the UK Bribery Act 2010 and the US Foreign Corrupt Practices Act.
KP offers a free tier plus the paid membership tier KP Premium, billed monthly, quarterly, or annually. Feature availability, price, and currency are shown in the App checkout screen in your local language and currency, at the point of purchase. The price displayed at checkout (including any applicable taxes) is the price you pay for that billing term. Future coach-led access (where a certified coach hosts you on the KP Premium platform) may also be available at no direct cost to you, subject to your coach's arrangement with Kanda Performance Ltd.
In some regions we may offer lifetime purchases, family plans, coach-supplied plans, gift subscriptions, promo-code bundles, student plans, or bundled hardware offers. Specific offers may be governed by supplemental terms shown at purchase, which are incorporated into this agreement.
Payments are processed by third-party payment processors:
We do not store full payment-card numbers. Payment processors are independent controllers of the payment data they collect; their privacy terms apply. See the Privacy Policy and the DPA.
PCI DSS. All card processing is routed through PCI DSS Level 1 certified processors; we never touch your primary account number. Our use of tokenised payment references complies with PCI DSS 4.0.
SCA / PSD2. For European cards, payments are subject to Strong Customer Authentication (3-D Secure 2.x) under PSD2. You may be redirected to your bank for authentication.
How to cancel.
Cancellation stops renewals; it does not retroactively refund the current billing period unless required by applicable law or by the specific refund policies below.
Pre-renewal reminder. Where required by law (e.g., California SB-313 / ARL, Germany's Fair Consumer Contract Act, France's CMP, UK's forthcoming DMCCA auto-renewal reminders), we, or the applicable app store, will send you a reminder before each renewal with the price, the next billing date, and one-tap cancel instructions.
We may offer a free trial or introductory price. Eligibility, duration and terms are shown at the offer. Unless stated otherwise:
EU / EEA (Consumer Rights Directive 2011/83/EU, as amended by Directive 2019/2161). You have the right to withdraw from a distance contract for digital content or a subscription within 14 days without giving any reason. Exception: if you expressly requested immediate performance and acknowledged that you would thereby lose your right of withdrawal (standard "start now" flows), you waive the right of withdrawal for that digital content. For subscription-based Services, if you have not yet received the "digital content" in full, you may still withdraw within the 14 days and we will reimburse you for the unused portion. To exercise withdrawal, email support@kandaperformance.com with the model withdrawal form below.
United Kingdom (Consumer Contracts Regulations 2013). Same 14-day withdrawal right and equivalent exception apply. From the forthcoming UK Digital Markets, Competition and Consumers Act 2024 subscription reforms, additional rights may apply (reminders, easy cancellation, cooling-off on auto-renewal). We comply with them once in force.
Germany. Under §§ 312g, 356 BGB and §§ 56, 62 TKG, we cannot rely on the immediate-performance waiver unless you explicitly confirm it; you retain a 14-day withdrawal right and, for annual renewals, a one-month notice to cancel after the first year under the 2022 Fair Consumer Contract Act.
France. Articles L221-18 to L221-28 Code de la consommation apply; reconduction tacite (auto-renewal) is subject to the Chatel law and we send pre-renewal notice within the 1–3 month window.
Switzerland. No general cooling-off period applies under Swiss law, but voluntary 14-day withdrawal may be offered at purchase.
California (Automatic Renewal Law, Bus. & Prof. Code §§ 17600 et seq., as amended by SB-313). You can cancel online, without calling, at any time; we will send an email confirmation of enrolment and a reminder before material price changes.
Other US states with comparable ARLs (New York, Illinois, Colorado, Florida, Virginia, Oregon, Tennessee) are honoured.
Australia. No statutory cooling-off for digital subscriptions, but Australian Consumer Law guarantees apply (refund/replacement for major failures).
Brazil (CDC). 7-day cooling-off applies to distance-sale consumer contracts under Article 49.
Model withdrawal form (EU/UK). "To Kanda Performance Ltd, 66 Paul Street, London, EC2A 4NA, support@kandaperformance.com: I/We [*] hereby give notice that I/We [*] withdraw from my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*]. Ordered on [*]/received on [*]. Name of consumer(s). Address of consumer(s). Signature of consumer(s) (only if this form is notified on paper). Date. [*] Delete as appropriate."
App Store refunds. If you purchased through Apple or Google, refund requests are generally processed by Apple / Google, not KP. Apple users may request a refund at reportaproblem.apple.com; Google Play users via the Play Store refund flow. We cannot force an app store to refund a transaction, but we will cooperate on reasonable refund requests where warranted.
KP web purchases. We offer refunds within 14 days of a web purchase if you have not substantially used premium features. Outside that window, refunds are discretionary and we may offer pro-rata credits for technical failures, incorrect charges, or regulatory obligations.
Mandatory refunds. You are always entitled to the refunds required by mandatory consumer law, including for lack of conformity (EU Directive 2019/770), major failures (Australian Consumer Law), or defective digital content (UK CRA 2015 Part 1 Chapter 3).
Chargebacks. Unjustified chargebacks (i.e., not a genuine fraud or non-delivery dispute) may lead to suspension or termination of your account, forfeiture of remaining subscription time, and recovery of chargeback fees. Please contact us first.
We may change prices for future billing periods. We will notify you of price increases at least 30 days in advance (or as required by applicable law or app store rules) and you may cancel before the new price takes effect. Some app stores (e.g., Apple, effective 2022 auto-renew price-consent framework) require your express consent for certain price increases before the subscription can renew at the new price. If you do not consent, the subscription will not renew.
We do not retroactively change prices for the current paid period.
All prices are inclusive of VAT, GST, digital-services or sales tax where required by your jurisdiction, unless stated otherwise. For B2B customers in the EU, we may operate the VAT reverse charge.
You are responsible for any withholding tax, import duty, bank fee, or currency conversion cost imposed by your payment method or government. If we are required to withhold tax, the amounts payable will be grossed-up only where expressly required by law.
We reserve the right to correct pricing errors or typos. If you are charged in error, we will refund you promptly.
Promo codes, referral credits and vouchers have no cash value, are non-transferable (unless stated), cannot be combined unless stated, expire at the stated date or when revoked for abuse, and may be subject to region restrictions. Fraudulent referral schemes or mass self-referrals are prohibited and will result in forfeiture and potential account termination.
If you subscribe to a KP Coach, Team, or Business plan, the Services are provided for use by you and your authorised seat-holders under your direction. The account holder is the principal customer and responsible for compliance with this agreement. A separate Order Form and Data Processing Addendum will govern your relationship in these cases.
If you connect to a coach using their code, you agree to work with that coach through the KP app. Your coach sets your programme, nutrition, check-ins, and resources, and what they build for you is delivered to you in the app.
How you are billed. Your coach sets your price and how often you are billed, whether that is a one-off charge or a recurring plan such as weekly or monthly. Invoices are issued through the KP platform, normally 7 days before the due date, so you have a full week to pay. Your first payment activates delivery of your coach-set content.
Overdue and paused access. If a payment is more than 14 days overdue, access to your coach-set content is paused until the balance is settled, and is restored as soon as payment is confirmed. Your own logged data, including your training, nutrition, and history, always stays available to you. If you are on an automatic (subscription) plan, payments are collected on schedule and access is not paused for timing.
Payments stay on the platform. All payments must be made through the KP platform. Keeping payments on the platform is what keeps billing, receipts, and records accurate for both you and your coach, and is how both of you are properly covered.
Refunds and cancellation. Refunds and cancellations are agreed between you and your coach. Recurring plans can be cancelled going forward; cancelling stops future payments and does not refund payments already taken, unless your coach agrees otherwise.
Kanda Performance provides the technology that connects you with your coach and processes payments between you. Your coaching service is provided by your coach, not by Kanda Performance.
The App is an informational and tracking tool intended for healthy adults. You should always consult your own qualified physician, registered dietitian, qualified strength & conditioning coach, physiotherapist, psychologist, pharmacist or other licensed professional before making significant decisions regarding diet, supplementation, training, medication, or lifestyle. Never disregard professional medical advice or delay seeking it because of something you read or calculated inside KP.
Call your local emergency number if you believe you may be experiencing a medical emergency.
Resistance training, power lifting, hypertrophy training, conditioning, plyometrics, weighted carries, sprints, and other physical activities logged in KP carry an inherent risk of serious injury or death, including but not limited to muscular tears, ligament sprains, tendon ruptures, stress fractures, rhabdomyolysis, disc injury, joint dislocation, cardiovascular events (heart attack, arrhythmia, sudden cardiac death), heat illness, hypoglycaemia, fainting, falls, concussion, and worsening of pre-existing conditions.
You voluntarily and expressly assume all risks of injury, illness, disability, or death arising from your use of any exercise, programme, or cue provided by or logged in KP, including compound lifts (squat, bench press, deadlift, overhead press, clean, snatch), isolation exercises, conditioning methods, failure training, AMRAPs, drop sets, heavy singles, and PR attempts.
You agree: (a) to obtain medical clearance before starting any new exercise programme, particularly if you are pregnant, postpartum, recovering from surgery or injury, over 35, have been sedentary, have any cardiovascular, metabolic, musculoskeletal, neurological, or psychiatric condition, are taking prescription medication, or have any risk factor identified by the ACSM/AHA/PAR-Q+; (b) to warm up properly, use safe loads, use safety equipment, and stop any exercise if you feel pain, dizziness, chest pain, shortness of breath, nausea or faintness; (c) to train within your technical capability and, where possible, with a qualified spotter or coach; (d) to never attempt a PR or maximal effort when fatigued, unwell, or alone under unsafe conditions; and (e) that KP cannot see your form, your environment, or your physical state, and therefore cannot prevent an unsafe choice.
Calorie, protein, carb and fat targets, phase deficits/surpluses, PDS/FQS scores, and any other nutrition output are algorithmic estimates based on: (i) the metrics you input; (ii) the AK Engine's published assumptions; and (iii) third-party food databases. They are not personalised medical nutrition therapy.
Individual energy requirements vary widely and can be affected by genetics, metabolic conditions (hypothyroidism, PCOS, Cushing's, insulin resistance, lipodystrophy, etc.), medication (corticosteroids, GLP-1 agonists, antipsychotics, etc.), menstrual and menopausal status, post-bariatric anatomy, and many other factors KP does not know about.
Eating disorders. KP is not intended for individuals with a current or past eating disorder (anorexia nervosa, bulimia nervosa, binge-eating disorder, OSFED, orthorexia, ARFID, muscle dysmorphia / "bigorexia"), or for those at risk thereof. If you have a history of disordered eating, do not use calorie-tracking, aggressive deficits, rapid-cut phases or compulsive scoring features. Help is available (e.g., Beat UK 0808 801 0677; NEDA USA 1-800-931-2237; local equivalents).
Pregnancy, breastfeeding & postpartum. Do not use the calorie-deficit, aggressive-cut, sauna-suit, fasting, or supplement-stacking features during pregnancy, breastfeeding, or the first 12 weeks postpartum without the explicit guidance of your healthcare provider. KP's general targets are not validated for these populations.
Food data accuracy. Food database entries are sourced from third parties (Open Food Facts, manufacturer data, government databases, user submissions). We do not guarantee the accuracy, completeness or currency of any nutrient value, allergen flag, NOVA score, Nutri-Score or ingredient list. Always check packaging directly.
Allergens & intolerances. KP does not provide allergen certification. Do not rely on KP to determine whether a food is safe for your allergy. Always read ingredient labels and consult your healthcare team.
Hydration targets are generic algorithmic estimates. Excess water intake can cause hyponatraemia, which may be life-threatening. Inadequate intake can cause dehydration and heat illness. KP does not measure your physiology. People with kidney disease, congestive heart failure, hepatic impairment, SIADH, diabetes insipidus, or who take diuretics, lithium, or SSRIs must consult their care team.
KP's supplement tracking is purely a logging and reference tool. Supplement entries do not constitute endorsement, and are not regulated as medicines in most jurisdictions. You acknowledge:
KP does not provide a medical evaluation of any supplement and disclaims liability for any supplement-related adverse event.
KP is designed for natural training, recomposition, and general fitness. KP does not endorse, advise on, or support the use of performance-enhancing drugs or substances prohibited under the World Anti-Doping Code or any national anti-doping rules. Logging any such substance in your private supplement stack is solely an informational act by you; KP makes no representation that such logging is legal for you.
If you are a tested athlete, it is your sole responsibility to verify that any substance (including food, flavouring, supplement, contaminated product) is permitted under the rules of your sport. KP does not assume a cross-check against any doping list.
KP's check-ins (sleep, energy, muscle soreness, mood, readiness) are generic tracking fields. They are not screening tools for depression, anxiety, bipolar disorder, suicidality, PTSD, disordered eating, addiction, or any other condition. If you are experiencing thoughts of self-harm or suicide, please contact emergency services or a crisis line (Samaritans UK 116 123; 988 US Suicide & Crisis Lifeline; local equivalents).
KP does not send crisis interventions and does not monitor your account for mental-health events. The App may, as a safety measure, display crisis resources if certain patterns are detected; this is a courtesy feature and is not a substitute for professional care.
Certain features are not offered to, or disabled for, minors and other vulnerable users:
Where local law requires parental consent, we will obtain it before collecting any personal data. See the Privacy Policy.
If you use KP to log outdoor sessions (runs, rides, hikes), you remain solely responsible for your physical environment. Do not use the App while operating a vehicle. Obey all traffic and local laws. Consider visibility, terrain, weather and hydration. Carry a charged phone and, where appropriate, identification.
To the maximum extent permitted by law, you, on behalf of yourself, your heirs, executors, administrators, and assigns, release and forever discharge Kanda Performance, its affiliates, and their respective officers, directors, employees, agents, licensors and suppliers from any and all claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising out of or relating to any injury, illness, death, property damage, psychological harm, eating-disorder relapse, drug-interaction event, doping violation, or other adverse outcome connected with your use of the Services. This release does not apply to liability that cannot be released by law (e.g., death/personal injury caused by our negligence in the UK, gross negligence in several civil-law jurisdictions, or statutory consumer guarantees).
You may not use KP, submit User Content to KP, or otherwise act in or around the Services in a way that:
Where KP is a provider of an "intermediary service" or "online platform" under the EU Digital Services Act (Regulation 2022/2065) or an equivalent "user-to-user service" under the UK Online Safety Act 2023, we comply with the applicable transparency, notice-and-action, trusted flagger, and risk-assessment duties. Notifications of illegal content should be sent to legal@kandaperformance.com with the subject "DSA Notice" (EU) or "OSA Notice" (UK), identifying the content, the law allegedly breached, and your contact details. We will acknowledge receipt, act expeditiously, and notify the uploader. We publish aggregate transparency data where required.
Internal complaints. If you believe we wrongly moderated your User Content or account, you can appeal at appeals@kandaperformance.com. We will review human-in-the-loop and respond in line with DSA Art. 20 where applicable.
To report abuse, harassment, illegal content, IP infringement (see Part G), or a safety concern, email safety@kandaperformance.com. For a life-threatening emergency, contact local emergency services first.
If you obtained the App from the Apple App Store, the following additional terms apply ("Apple Terms"). In case of conflict with the rest of this agreement, the Apple Terms prevail in respect of the subject matter they cover.
If you enable HealthKit: (a) we will only read/write the specific data types you authorise in the iOS permissions sheet; (b) we will not use HealthKit data for advertising, marketing, data brokers, or similar service; (c) we will not disclose HealthKit data to third parties without your explicit consent; (d) we will not use HealthKit data for purposes other than providing or improving health and fitness services; (e) we will not disclose your HealthKit-sourced data to a third party acting on behalf of our organisation for advertising or data-broker use; (f) HealthKit/clinical data is only processed on-device and within our secure cloud infrastructure. See the Privacy Policy for granular details.
All iOS subscription billing is managed by Apple under the Apple Media Services Terms & Conditions. Refund requests must generally be submitted to Apple at reportaproblem.apple.com. Apple's terms, not KP's, govern iOS auto-renewal, promotional pricing disclosures, and consent-to-price-increase mechanisms.
If you obtained the App from Google Play, your use is subject to the Google Play Terms of Service and the Google Play Developer Distribution Agreement. We comply with Google Play's Families Policy, Health Apps policy, Content Ratings, and Developer Program Policies. All Play billing is managed by Google; refunds follow Google's published refund policy unless applicable law requires otherwise.
If you enable Health Connect or Google Fit: (a) we only read/write the data types you authorise; (b) we do not use Health Connect / Fit data for advertising or to sell, lease, rent, or otherwise transfer to data brokers; (c) we limit use of that data to providing or improving the Services; (d) we comply with the Google API Services User Data Policy (including Limited Use requirements).
Kanda Performance, the KP word-mark and logo, "AK Engine", "KP Score", "KP Premium", "Kanda Coach" (the forthcoming coach dashboard), "PDS" (Protein Distribution Score), "FQS" (Food Quality Score), the characteristic app interface and visual language, and all associated images, graphics, text, audio, video, databases, software, designs, and underlying methods are owned by or licensed to Kanda Performance Ltd and are protected by copyright, trademark, design right, database right, patent, and trade-secret laws worldwide. Nothing in these Terms transfers any IP to you except the limited licence in Section 5.
We respond to notices of alleged copyright infringement that comply with the US Digital Millennium Copyright Act (17 U.S.C. § 512), the EU DSM Directive (2019/790), and equivalent laws.
Notices of infringement. Send to our Designated Copyright Agent: DMCA Agent, Kanda Performance Ltd, 66 Paul Street, London, EC2A 4NA; email dmca@kandaperformance.com. Your notice must include:
Counter-notice. If your content was removed due to a mistake or misidentification, you may submit a counter-notice containing: (i) your signature; (ii) identification of the material and its prior location; (iii) a statement under penalty of perjury that you have a good-faith belief that removal was a mistake or misidentification; (iv) your name, address, phone, and a statement consenting to the jurisdiction of the applicable federal court (or your local equivalent outside the US), and that you will accept service of process from the complainant.
Repeat infringers. We terminate accounts of users determined to be repeat infringers.
You may not use the KP name, logo, or marks without our prior written consent, except for fair-use descriptive references (e.g., "I train with Kanda Performance"). Unauthorised use of our marks in domain names, handles, keywords, or store names is prohibited.
Before initiating any formal proceeding, you and KP agree to attempt in good faith to resolve any dispute informally for at least 60 days. To initiate the process, send a written "Notice of Dispute" to legal@kandaperformance.com including: (i) your name, address and email; (ii) a description of the dispute; (iii) the relief you seek. We will respond within 30 days. If the dispute is not resolved within 60 days after the Notice, either party may proceed under the applicable provisions below.
Federal Arbitration Act. This clause is governed by the U.S. Federal Arbitration Act, 9 U.S.C. §§ 1–16.
Administrator. The arbitration will be administered by JAMS under its Consumer Arbitration Minimum Standards and Streamlined Arbitration Rules, or by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, at your option. If both are unavailable, the parties will choose a mutually acceptable administrator.
Seat & venue. The arbitration will be held in the U.S. county where you reside, or by video/telephone, at your election. Hearings for claims below $25,000 will be conducted by documents and telephone unless you request otherwise.
Arbitrator powers. The arbitrator (and not any court) has exclusive authority to resolve any dispute relating to the formation, interpretation, scope, applicability, or enforceability of this arbitration agreement, including gateway issues of arbitrability, except that a court has exclusive authority to decide whether a claim is a "mass action", whether the class-action waiver is enforceable, and any claim under the U.S. Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021 (as to which you may opt out of arbitration).
Class waiver. The arbitrator may only conduct individual arbitration and may not consolidate claims of different claimants, act as a class or representative proceeding, or award class-wide relief, except that a court of competent jurisdiction may issue public-injunctive relief (McGill).
Fees. We will pay filing, administration and arbitrator fees for any individual consumer arbitration to the extent required by the AAA/JAMS consumer rules or applicable law.
Small claims. Either party may bring an individual action in small-claims court for disputes within the jurisdictional limits of that court, in lieu of arbitration.
Opt-out. You can opt out of this arbitration clause by emailing arbitration-optout@kandaperformance.com within 30 days of first accepting this agreement, with your name, account email and the statement "I opt out of the KP arbitration clause." Opting out does not affect any other provision of this agreement.
Survival. This clause survives termination of your account and this agreement.
If you are a UK or EU consumer, the mandatory arbitration and class-waiver provisions above do not apply to you. You retain the full protection of the UK and EU consumer laws, including the right to bring proceedings in the courts of your country of habitual residence against Kanda Performance. You also have access to the EU ODR Platform (ec.europa.eu/consumers/odr) and to competent national consumer ombudsmen.
Where mandatory local law prohibits binding arbitration or class-action waivers (for example, Québec, certain Australian consumer disputes, Brazil for consumer contracts, India for consumer disputes under the Consumer Protection Act 2019 up to jurisdictional limits), those provisions do not apply, and local mandatory forums are preserved.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of intellectual property, confidentiality or other proprietary rights.
Your rights under the Consumer Rights Act 2015, Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Unfair Contract Terms Act 1977, Consumer Protection from Unfair Trading Regulations 2008, and the forthcoming Digital Markets, Competition and Consumers Act 2024 subscription-contract chapter are preserved. Digital content must be of satisfactory quality, fit for purpose, and as described; remedies include repair, replacement, price reduction, or refund. Nothing in these Terms excludes liability for death or personal injury caused by our negligence or for fraudulent misrepresentation.
Rights under the Consumer Rights Directive 2011/83/EU, Digital Content Directive 2019/770, Sale of Goods Directive 2019/771, Modernisation Directive 2019/2161, Unfair Contract Terms Directive 93/13/EEC, Unfair Commercial Practices Directive 2005/29/EC, and national implementing laws are preserved. You have a 14-day withdrawal right (subject to digital-content exceptions you expressly waived), a statutory right to remedies for lack of conformity, and the right to bring proceedings in your local courts. EU ODR Platform access as stated above.
In addition to EU rights: the Fair Consumer Contract Act (Gesetz für faire Verbraucherverträge) applies, meaning annual subscriptions can be cancelled with one-month notice after the first year and are subject to pre-renewal reminders. The "button solution" (Button-Lösung) and clear auto-renewal labelling apply. The TMG/TTDSG/DGA and BGB apply to service provision.
Articles L221-1 et seq. Code de la consommation apply. Auto-renewal is subject to the Loi Chatel; reminders are sent within 1–3 months before renewal. Loi Toubon may require French-language presentation of key terms for consumers in France. The DGCCRF is the competent consumer authority.
Codice del Consumo applies. Unfair terms are void. Digital services must comply with the Codice del Consumo digital-content/service chapter implementing EU Directives 2019/770 and 2019/771.
Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios applies, including the 14-day withdrawal right. Key contract terms are presented in Spanish where required.
The Swiss Code of Obligations applies; the Swiss Federal Data Protection Act (FADP/nFADP, 2023) governs personal data. No general digital-content cooling-off period, but voluntary 14-day refund window may apply.
California Civil Code § 1789.3 notice: The provider of the Services is Kanda Performance Ltd. Complaints may be directed to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or (800) 952-5210. California residents under the age of 18 have the right to remove content they posted (Cal. Bus. & Prof. Code § 22581). Auto-renewal disclosures comply with Cal. Bus. & Prof. Code §§ 17600–17606 (SB-313). You may receive rights under the CCPA/CPRA, see the Privacy Policy.
State consumer-protection laws, including deceptive acts statutes (N.Y. GBL 349/350; 815 ILCS 505/ICFA; Colo. Rev. Stat. §6-1-101; Va. Code Ann. §59.1-196), state ARLs, and state privacy laws, apply to you. Their mandatory provisions are preserved.
Provincial consumer-protection laws apply (e.g., Ontario Consumer Protection Act 2002, BC Business Practices and Consumer Protection Act). Distance-sale cooling-off and auto-renewal rules apply where relevant.
The Consumer Protection Act (CQLR c. P-40.1), the Charter of the French Language (Law 96), and the Act respecting the protection of personal information in the private sector (Law 25) apply. Mandatory provisions of Québec consumer law, including restrictions on arbitration clauses and class-action waivers for consumer contracts, prevail. Contracts and key terms are made available in French.
The Código de Defesa do Consumidor (Lei nº 8.078/1990), the Marco Civil da Internet (Lei nº 12.965/2014), and the LGPD (Lei nº 13.709/2018) apply. 7-day cooling-off under Article 49 CDC. Abusive clauses are void. Consumer forums and small-claims courts (Juizados Especiais Cíveis) are preserved.
The Ley Federal de Protección al Consumidor and LFPDPPP apply. PROFECO is the competent authority.
The Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010) applies. Our goods and services come with guarantees that cannot be excluded; for major failures you are entitled to a refund or replacement. The Privacy Act 1988 (Cth) and Australian Privacy Principles apply. ACMA's Spam Act 2003 applies to electronic marketing.
The Consumer Guarantees Act 1993, Fair Trading Act 1986, and Privacy Act 2020 apply.
The Consumer Contract Act (Act No. 61 of 2000), the Act on Specified Commercial Transactions, and the APPI (Amended 2022) apply. Unfair terms against consumers are void.
The Act on the Consumer Protection in Electronic Commerce, the Content Industry Promotion Act, the Telecommunications Business Act, and the PIPA (amended 2024) apply. 7-day withdrawal right for digital content purchases, with statutory exceptions.
The Consumer Rights & Interests Protection Law, E-Commerce Law, Cybersecurity Law, Data Security Law, and PIPL apply. KP services offered in mainland China are subject to additional compliance terms communicated at the time.
The Consumer Protection Act 2019, the Information Technology Act 2000 & SPDI Rules 2011, and the Digital Personal Data Protection Act 2023 (DPDPA) apply. Consumer forums are preserved.
The Consumer Protection (Fair Trading) Act, the Lemon Law, and the Personal Data Protection Act 2012 (amended 2020) apply.
Federal Law No. 15 of 2020 on Consumer Protection, Federal Decree-Law No. 45 of 2021 on Personal Data Protection, and applicable free-zone regulations (DIFC DP Law 2020; ADGM DP Regulations 2021) apply.
The E-Commerce Law, the Anti-Cyber Crime Law, and the Personal Data Protection Law (PDPL) apply. Sharia-compliant dispute resolution is preserved.
The Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, and the POPIA apply. 7-day cooling-off under ECTA s.44 for certain distance sales.
The Law on the Protection of the Consumer No. 6502 and the KVKK (Law No. 6698) apply. 14-day distance-sale withdrawal right (subject to digital content exceptions).
In every country where KP is offered, mandatory consumer and privacy rights are preserved regardless of any contrary provision in these Terms.
The App may be subject to export-control laws, including the U.S. Export Administration Regulations, the UK Export Control Act 2002, EU Regulation 2021/821, and comparable laws. You may not export, re-export, or transfer the App to any prohibited country, entity, or individual, or for any prohibited end-use.
Neither party may issue a press release or make a public statement referencing the other party without prior written consent, except as required by law or stock-exchange rule, or as reasonably necessary to describe the business relationship in investor or customer materials. You may, however, post your honest personal experience with KP on your own social channels.
Except for your own User Content and publicly available information, all non-public information disclosed by one party ("Discloser") to the other ("Recipient") in connection with the Services is "Confidential Information". Recipient will protect Confidential Information with the same care it uses for its own confidential information (but no less than reasonable care), use it solely for the purposes of this agreement, and disclose it only to personnel who need to know and are bound by confidentiality. Standard exceptions apply (public; already known; independently developed; legally compelled with reasonable notice).
We welcome security research. Please report suspected vulnerabilities to security@kandaperformance.com, encrypted with our PGP key (fingerprint [PGP FINGERPRINT]), and do not access or alter any data that is not your own, disrupt the Services, violate user privacy, or exfiltrate data. Good-faith research performed consistently with this policy will not be pursued under anti-hacking laws (e.g., CFAA, Computer Misuse Act 1990).
We are committed to WCAG 2.2 AA for the Services (see the Privacy Policy → Accessibility Statement). If you encounter an accessibility issue, please email accessibility@kandaperformance.com, we will work with you to resolve it.
General: support@kandaperformance.com
Legal: legal@kandaperformance.com
Privacy / DPO: privacy@kandaperformance.com
Security: security@kandaperformance.com
DMCA: dmca@kandaperformance.com
Appeals / DSA: appeals@kandaperformance.com
Accessibility: accessibility@kandaperformance.com
Registered office: Kanda Performance Ltd, 66 Paul Street, London, EC2A 4NA, England & Wales.
Company number: 17164938.
© 2026 Kanda Performance Ltd. All rights reserved.
Effective 16 April 2026 · Version 2.0 · Supersedes all prior versions.